Skip to content
Find the answer fast, or talk to a person.
Most questions have an answer here. If yours does not, write to us and a coordinator will pick it up.
Browse by topic
35 articlesBooking & quotes
How an enquiry becomes a booking, how clinics are listed and ranked, and who is responsible for what.
8 articlesPayments & cancellation
What you pay, when, to whom, and what comes back if you cancel.
6 articlesSupport & protection
What GetClinic coordinates around your treatment, and what your clinic is responsible for.
2 articlesTravel & visas
What you arrange yourself, and what your clinic provides.
4 articlesMedical & clinical
Who decides what, what your clinic needs from you, and where to take a concern.
4 articlesYour account
Your data, your rights, and how to raise something with us.
11 articlesBooking & quotes
How an enquiry becomes a booking, how clinics are listed and ranked, and who is responsible for what.What \"verified\" means on a clinic profileHow search results and sponsored placement workHow reviews work, and what the labels meanHow GetClinic works, and who is responsible for whatHow clinics are shortlisted for youFrom inquiry to booking: what happens at each stageClinics that aren't on GetClinicChanging or rescheduling your booking
Payments & cancellation
What you pay, when, to whom, and what comes back if you cancel.Support & protection
What GetClinic coordinates around your treatment, and what your clinic is responsible for.Travel & visas
What you arrange yourself, and what your clinic provides.Medical & clinical
Who decides what, what your clinic needs from you, and where to take a concern.Your account
Your data, your rights, and how to raise something with us.Accessibility: getting help, and the deemed-timely ruleYour privacy rights and how to use themYour photos: how they are used, and how to withdraw themReporting illegal content, and appealing a decisionHow to make a complaint, and what happens nextLanguage settings and interpretersHow your health information is shared with clinicsExport all your dataDeleting your account, and deleting your dataCookies, analytics and your tracking choicesConsumer health data rights (Washington and similar US laws)
Talk to a coordinator
We answer in 7 languages — English, Deutsch, العربية, Türkçe, Русский, Français, Español.