You must give the clinic accurate and complete information about your health, to the best of your knowledge, and you must tell it if relevant medical information changes before consultation, travel, treatment or follow-up. That duty sits in the Patient Marketplace Terms of Service, and it is the single most useful thing you can do for your own safety.
The kinds of things clinics ask about
Clinics ask different questions, and each one decides what it needs. The published terms describe the general territory: where a session or a case involves healthcare evaluation, you should give the clinic accurate and complete information including relevant symptoms, medical history, medications, allergies, prior procedures, pregnancy status where relevant, test results, and material changes that have happened since you last spoke.
Separately, a clinic reviewing your case may ask for medical history, photographs, scans, X-rays, laboratory results, medication information, details of prior procedures, a consultation or a physical examination.
That is a description of what clinics ask about. It is not a checklist, not a set of instructions, and not a statement that any of it applies to you. Your clinic tells you what it needs from you, and if a question seems irrelevant to your case, ask the clinic rather than deciding for yourself that it is.
Tell your clinic when something changes
Cases are reviewed at a moment in time, and a plan made in February can rest on facts that are no longer true in April. If something relevant changes between the review and the appointment, tell the clinic while there is still time to act on it.
The same applies to where you are. For a video appointment, the clinic may ask you to confirm your identity and current physical location, and if you move to another country, state or province before or during a session, you should tell the clinic, because the change can affect whether the professional may continue providing clinical care. Video consultations explains this.
Why complete information matters
Knowingly providing false or materially incomplete health information may affect your medical assessment, treatment safety and cancellation rights. Incomplete information can also affect the scope of the treatment, the pricing assumptions behind a quote, and whether the clinic is able to give a medical approval at all.
None of that is a reason to be anxious about volunteering something awkward. A clinic that knows about a condition can plan around it. A clinic that finds out on the day may have to stop.
What GetClinic does not do here
GetClinic does not diagnose, prescribe, recommend a procedure as a healthcare professional, determine medical eligibility or determine clinical urgency. We do not give you medical instructions, and nothing published on this site replaces what your clinic tells you to do. Where general information you read here appears to conflict with your clinic's instructions, your clinic's instructions govern. Ask the clinic.
Questions about your medicines, your existing conditions or how they interact with a proposed treatment go to your clinic, and to the doctor who looks after you at home. Both of them can see your record. We cannot.
Where the responsibility ends
Being honest with your clinic does not transfer the clinical judgement to you. Nothing in this obligation excuses a clinic from performing an appropriate medical assessment. The clinic is responsible for medical consultation, diagnosis, medical suitability, procedure selection, treatment planning, informed consent and clinical outcomes, and it is required to do that work properly on whatever information it has.
Your job is to make sure the information it has is true and current. Its job is to assess it.
For how the clinic uses what you send, see how your clinic decides whether it can treat you. For where the information travels, see how your health information is shared with clinics.
This is general information about how GetClinic works, not medical advice. GetClinic is a technology marketplace; the clinic you choose provides your healthcare and is responsible for it, and only its qualified healthcare professionals can decide what treatment is right for you.