Your clinic, not GetClinic, is responsible for providing a medical interpreter where one is needed for safe care and consent. That is stated in Section 89 of the Patient Marketplace Terms of Service and again in Section 12 of the Teleconsultation and Meeting Platform Terms. Everything else on this page follows from that division of responsibility.
Setting your display language
You can set the language and region the marketplace displays. GetClinic stores those choices as preference identifiers, gc_locale for language and gc_region for region, retained for up to twelve months, alongside gc_currency for display currency. They are listed in the preferences and functional category of the Cookie Policy, and where applicable law requires consent for a non-essential preference technology, that technology stays disabled until consent is obtained.
Changing the display language changes what the interface shows you. It does not change who is responsible for clinical communication.
See the full named cookie inventory.
Which version of a document controls
GetClinic may provide translated versions of its terms, and convenience or automated translation features inside the service. Section 89 says that where it is legally permitted, the English version controls if translations conflict.
There is a limit on that. If mandatory local law requires another language, or gives the translated version controlling effect, that law applies instead. Nothing in the language section removes a right your own law gives you.
A convenience translation is not a medical interpreter
Section 89 states plainly that GetClinic convenience translation or automated translation is not a substitute for a qualified medical interpreter unless expressly stated. The clinic remains responsible for the language support required for safe informed consent and medical care.
Section 12 of the Teleconsultation and Meeting Platform Terms says the same thing about live sessions and adds the practical warning. Automated or general-purpose translation may contain errors. Do not rely solely on it for:
- urgent symptoms
- medication instructions
- material clinical risks
- informed-consent information
unless the clinic confirms the method is appropriate for that healthcare interaction.
This is not a technicality. Consent to a procedure is only meaningful if you understood what you were told, and the party that has to be satisfied you understood it is the clinic treating you.
Asking for an interpreter
Ask early. Section 12 says that if you need an accessibility accommodation or an interpreter, tell the clinic or GetClinic support as early as practicable so available arrangements can be considered.
An interpreter can join a video session. Section 11 of the same terms allows a family member, companion, interpreter or legally authorised representative to take part where the clinic permits and the law allows, and you are responsible for making sure anyone you invite is authorised to hear what you choose to discuss. Where the law requires disclosure or consent for a participant, the clinic satisfies that requirement for its own participants.
Language when you contact GetClinic
Section 16 of the Consumer Complaints and Dispute Process sets the position for GetClinic's own support. English is GetClinic's primary operational language unless another language is required or expressly supported, and GetClinic will provide language support where applicable law requires it.
If a language barrier makes it difficult to submit or understand a complaint, contact [email protected] and say so. The same section covers accessibility needs, and GetClinic will make reasonable efforts to provide an accessible process.
GetClinic is a technology marketplace. The clinic you choose provides your healthcare and is responsible for it. This is general information about how GetClinic works, not medical advice. Only the clinic's qualified healthcare professionals can decide what treatment is right for you.
See how to make a complaint. See the Patient Marketplace Terms of Service.