Only the clinic's qualified healthcare professionals decide whether a treatment is suitable for you. GetClinic does not. We do not diagnose, approve medical eligibility, medically reject a patient, determine treatment safety or prescribe treatment, and sending an inquiry through the marketplace does not mean a clinic has accepted you.
The clinic decides what it needs to see
The clinic is responsible for determining what medical information it requires. Depending on you and on the proposed treatment, it may ask for medical history, photographs, scans, X-rays, laboratory results, medication information, details of prior procedures, a consultation, or a physical examination.
There is no standard list, and GetClinic does not publish one. Two clinics looking at the same case can reasonably ask for different things, and a clinic can come back for more once it has seen what you sent. If you are not sure why something has been requested, ask the clinic: it is the only party that can explain its own reasoning.
The four medical approval statuses
Your booking carries a medical approval status set by the clinic. The published meanings are:
These statuses belong to the clinic. GetClinic displays them and keeps the record; it does not set them, and it cannot change one on your behalf.
A remote decision is not always the final one
A clinic may approve or provisionally approve you on information you sent remotely. It may later revise its medical recommendation where that is reasonably justified by an in-person examination, new medical history, test results, imaging, a change in your health, or other clinically relevant information.
That is normal rather than a warning sign. A remote review works from what it can see, and an examination in the room can show something a photograph cannot. It is also why telling the clinic about changes matters: see what your clinic needs to know about your health.
What happens to the information you upload
Before you select or engage a clinic, GetClinic limits request-level sharing to what is reasonably necessary to route your request or work out whether a clinic may be able to help. Where reasonably practicable that pre-engagement information is de-identified or pseudonymised and does not include direct identifiers such as your full name, personal contact details, account credentials or complete medical file. Your complete medical file is not made available to every clinic simply because you use the marketplace.
When you choose a clinic, ask it for an evaluation, send it a message or book a consultation, GetClinic may transmit the information reasonably necessary for that request. That can include your identifying details, the treatment you are interested in, the health information you provided, and the photographs, scans, results and reports you chose to share.
Once the clinic receives that information for its own healthcare purposes, it may become independently responsible for it under healthcare and privacy law, and its own medical-record rules then apply. How your health information is shared with clinics sets this out in full, and your photos explains the separate rules on medical photographs.
If the clinic decides it cannot treat you
If, before the booked treatment is provided, the clinic determines that you cannot safely or appropriately receive it, any unused booking deposit must be refunded in full, subject to mandatory law. A separately disclosed and lawfully charged consultation fee is a different thing: it may remain payable where the consultation was actually provided and the charge was disclosed before you paid.
A medically unsuitable patient is never recorded as having received the treatment, and an unused deposit is never converted into GetClinic revenue. Cancellation and refunds sets out the rest of the refund rules.
This is general information about how GetClinic works, not medical advice. GetClinic is a technology marketplace; the clinic you choose provides your healthcare and is responsible for it.