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Legal
Legal documents
Terms & booking
What you agree to when you use GetClinic and book treatment.
- Teleconsultation & Meeting Platform TermsTerms for video consultations and the meeting platform.
- GetClinic Consumer Complaints & Dispute ProcessHow to raise a complaint and how disputes are handled.
- GetClinic Booking & Deposit TermsHow bookings and deposits work, step by step.
- GetClinic Refund & Cancellation PolicyWhen and how deposits and payments are refunded.
- GetClinic Patient Marketplace Terms of ServiceThe agreement covering your use of the GetClinic marketplace.
Privacy & your data
How your personal and health data is handled, and your rights.
- Business Verification Privacy NoticeHow we handle personal data about the owners, directors and signatories behind a clinic.
- GetClinic Subprocessor ListThe third-party providers that process data for GetClinic.
- Privacy Rights & Data Request PortalHow to exercise your data rights and submit requests.
- Cookie PolicyThe cookies and similar technologies we use, and your choices.
- GetClinic Health Data Privacy & Sharing NoticeHow health information is shared with your chosen clinic.
- GetClinic Consumer Health Data Privacy PolicyThe separate policy covering consumer health data.
- GetClinic Patient Privacy PolicyWhat personal data we process, why, and your rights.
Platform policies
How the marketplace itself is run and moderated.
- How we check clinicsWhat our listing review looks at, what it does not, and where to check a clinic yourself.
- Review Integrity PolicyHow reviews are collected and kept genuine.
- Marketplace Ranking & Sponsored Placement RulesHow search results are ranked and how sponsored placement works.
- GetClinic DSA / Content Moderation & Illegal Content Reporting PolicyHow content is moderated and illegal content is reported.
- Patient Accessibility StatementOur accessibility commitments and how to get support.