Help Center
Find answers about treatments, travel, payments, and your booking.
Browse help by topic
Quick answers to common questions about treatments, travel, payments, and your booking.
Getting Started
Learn the basics of using GetClinic and how the platform supports your treatment journey.
How GetClinic Works
Understand how clinics, consultations, and bookings are managed on GetClinic.
Choosing a Clinic
Compare clinics, review credentials, and choose the option that fits your needs.
Treatments & Planning
Prepare for your treatment, required documents, and factors that influence pricing.
Booking & Scheduling
Guide for booking, rescheduling, and what to expect on consultation day.
Payments & Refunds
Information about payment methods, refund policies, and pricing transparency.
Travel & Logistics
Details on airport pickup, lodging rules, companions, and local transport options.
Aftercare & Recovery
General recovery guidance, follow-up expectations, and when to contact a doctor.
Account & Privacy
Manage your requests, understand your data rights, and control privacy settings.
Most viewed and essential guides
Quick answers to the most common questions about bookings, treatments, travel, and safety.
Booking and scheduling your treatment
Complete guide to booking and scheduling your medical tourism treatment. Learn about timing, preparation, what to expect on treatment day, and how to reschedule if needed.
Rescheduling your appointments
Guide to modifying your procedure or consultation schedule.
When to go to a hospital
Emergency guidance: Know when symptoms require immediate hospital care.
Common medication questions
Answers to frequently asked questions about post-procedure medications.
Pain management basics
Learn how to effectively manage post-procedure discomfort and when pain may indicate a problem.
How to compare clinics
Complete guide to comparing and evaluating clinics for medical tourism. Learn about accreditation, surgeon credentials, patient reviews, and essential questions to ask.
Can not find what you are looking for?
If your question is not covered in our help articles, our support team is here to assist you through the channels below.
Message a coordinator (WhatsApp)
Chat with a patient coordinator for general questions about bookings, travel, or next steps.
Available: Mon–Fri, 09:00–18:00 (Europe/Istanbul)
Email support
For detailed questions, documentation, or follow-ups.
Email: support@getclinic.com
What to expect
We respond during business hours (Europe/Istanbul).
Still unsure? Ask a medical advisor.
Send your question, and our medical advisor will provide personalized guidance for your situation.
Ask a Medical Advisor
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Safety & Medical Disclaimer
GetClinic is not an emergency medical provider and does not offer medical advice.
If you are experiencing urgent or life-threatening symptoms, please contact local emergency services immediately.
Frequently Asked Questions
Common questions about safety, quality, and process