Help Center
Find answers about treatments, travel, payments, and your booking.
Browse help by topic
Quick answers to common questions about treatments, travel, payments, and your booking.
Getting Started
Learn the basics of using GetClinic and how the platform supports your treatment journey.
How GetClinic Works
Understand how clinics, consultations, and bookings are managed on GetClinic.
Choosing a Clinic
Compare clinics, review credentials, and choose the option that fits your needs.
Treatments & Planning
Prepare for your treatment, required documents, and factors that influence pricing.
Booking & Scheduling
Guide for booking, rescheduling, and what to expect on consultation day.
Payments & Refunds
Information about payment methods, refund policies, and pricing transparency.
Travel & Logistics
Details on airport pickup, lodging rules, companions, and local transport options.
Aftercare & Recovery
General recovery guidance, follow-up expectations, and when to contact a doctor.
Account & Privacy
Manage your requests, understand your data rights, and control privacy settings.
Most viewed and essential guides
Quick answers to the most common questions about bookings, treatments, travel, and safety.
Booking and scheduling your treatment
Complete guide to booking and scheduling your medical tourism treatment. Learn about timing, preparation, what to expect on treatment day, and how to reschedule if needed.
Rescheduling your appointments
Guide to modifying your procedure or consultation schedule.
When to go to a hospital
Emergency guidance: Know when symptoms require immediate hospital care.
Common medication questions
Answers to frequently asked questions about post-procedure medications.
Pain management basics
Learn how to effectively manage post-procedure discomfort and when pain may indicate a problem.
How to compare clinics
Complete guide to comparing and evaluating clinics for medical tourism. Learn about accreditation, surgeon credentials, patient reviews, and essential questions to ask.
Aftercare and recovery tips
Comprehensive aftercare and recovery guide for medical tourism. Learn about post-treatment care, warning signs, follow-up appointments, and tips for optimal healing.
Refund & cancellation rules
Comprehensive guide to GetClinic refund and cancellation policies. Learn about refund timelines, special circumstances, and how to request a refund.
How we verify clinics
Learn how GetClinic verifies and monitors partner clinics. Understand our rigorous evaluation process, accreditation requirements, and continuous quality monitoring.
Managing your account
Complete guide to managing your GetClinic account. Learn about profile settings, privacy controls, security features, and your data protection rights.
Airport pickup issues
What to do if your airport transfer does not go as planned.
How pricing works
Comprehensive guide to medical tourism pricing. Understand how treatment costs are determined, compare prices, and learn about payment options and hidden costs to avoid.
Airport transfer issues
Complete guide to airport transfers with GetClinic. Learn what to do if your flight is delayed, you cannot find your driver, or need special assistance during your medical tourism journey.
Getting started with GetClinic
New to GetClinic? This comprehensive guide explains how our medical tourism platform works, from browsing treatments to booking and aftercare support.
What's included in treatment packages
Detailed guide to understanding what is included in GetClinic treatment packages. Learn about standard inclusions, exclusions, and how to compare packages effectively.
Signs of infection to watch for
Know the warning signs of infection and when to seek immediate medical attention.
Is swelling normal after treatment?
Understanding what to expect with post-procedure swelling and when to seek help.
Hotel changes and accommodations
How to handle accommodation changes during your medical trip.
Can not find what you are looking for?
If your question is not covered in our help articles, our support team is here to assist you through the channels below.
Message a coordinator (WhatsApp)
Chat with a patient coordinator for general questions about bookings, travel, or next steps.
Available: Mon–Fri, 09:00–18:00 (Europe/Istanbul)
Email support
For detailed questions, documentation, or follow-ups.
Email: support@getclinic.com
What to expect
We respond during business hours (Europe/Istanbul).
Still unsure? Ask a medical advisor.
Send your question, and our medical advisor will provide personalized guidance for your situation.
Ask a Medical Advisor
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Safety & Medical Disclaimer
GetClinic is not an emergency medical provider and does not offer medical advice.
If you are experiencing urgent or life-threatening symptoms, please contact local emergency services immediately.
Frequently Asked Questions
Common questions about safety, quality, and process