Troubleshooting Airport Transfers
Before Your Arrival
Verify your pickup details:
- Driver name and contact number
- Meeting point (inside arrivals, outside, specific terminal)
- Vehicle description or sign they will hold
- Expected timing after landing
When You Land
- Turn on your phone - Connect to airport WiFi if needed
- Check for messages - Look for any updates from the clinic or driver
- Call/message your driver - Confirm they are at the meeting point
- Allow time - Flights can arrive early or late; drivers account for this
If You Cannot Find Your Driver
Step 1: Wait and search (15-20 minutes)
- Stay near the designated meeting point
- Look for someone holding a sign with your name
- Walk through the arrivals hall slowly
Step 2: Contact the driver
- Call the number provided
- Send a WhatsApp message with your location
- Share a photo of where you are standing
Step 3: Contact the clinic
- Use the clinic's emergency or WhatsApp number
- Provide your location and flight details
- They can coordinate with the driver or arrange alternative transport
Step 4: If still unresolved
- Contact GetClinic support
- Consider using a licensed airport taxi (keep the receipt)
- Document everything for potential reimbursement
Tips for Smooth Transfers
- Have important numbers saved offline on your phone
- Carry a portable charger
- Take screenshots of your booking confirmation
- Note the meeting point in advance
- Have cash for emergencies (local currency and dollars/euros)
Common Reasons for Delays
- Flight arrived at a different terminal
- Traffic delays
- Driver waiting at wrong exit/area
- Miscommunication about timing
Pro tip: Send your driver your flight details (airline, flight number, arrival time) before your trip so they can track your flight in real-time.