Appointment Modifications
When You Might Need to Reschedule
- Flight changes or travel disruptions
- Illness before travel
- Personal or family emergencies
- Work commitments
- Need more time to prepare
How to Request a Change
Step 1: Contact your clinic coordinator
- Use WhatsApp or email for a written record
- Provide your booking reference
- Explain the reason for the change
Step 2: Discuss options
- Available alternative dates
- Impact on your package/pricing
- Hotel and transfer adjustments needed
Step 3: Confirm new arrangements
- Get written confirmation of new dates
- Update all related bookings (flights, accommodation)
- Inform travel insurance if applicable
Rescheduling Policies
Advance Notice Required
| Notice Period | Typical Policy |
|---|---|
| 2+ weeks | Usually free to reschedule |
| 1-2 weeks | May incur small fee |
| Less than 1 week | Fees likely; limited availability |
| 48 hours or less | Full payment may be required |
Policies vary by clinic - check your specific terms
What Cannot Be Changed
- Procedures requiring specific medication schedules
- Lab tests already processed
- Custom medical supplies ordered
- Some surgical slots during peak periods
Cancellations vs. Rescheduling
- Rescheduling: Moving to a new date (often more flexible)
- Cancellation: Ending the booking (refund policies apply)
Always try to reschedule rather than cancel if you intend to proceed with treatment.
Emergency Rescheduling
If you need to reschedule urgently:
- Call the clinic directly (phone/WhatsApp)
- Email as backup documentation
- Contact GetClinic support if unable to reach clinic
- Be flexible with new date options
Tip: Travel insurance may cover rescheduling costs for covered reasons (illness, family emergency). Check your policy and keep all documentation.