Your GetClinic Account
Your GetClinic account is your central hub for managing your medical tourism journey. This guide covers everything you need to know about account features, settings, and privacy controls.
Account Features Overview
Dashboard
Your personalized dashboard provides:
- Booking overview - Current and past bookings
- Messages - Communication with clinics and coordinators
- Saved clinics - Your favorites and shortlist
- Documents - Uploaded medical records and files
- Treatment history - Record of all procedures
Booking Management
From your account, you can:
- View booking details and itinerary
- Download confirmation documents
- Request changes or cancellations
- Access pre-treatment checklists
- View payment history and receipts
Profile Settings
Personal Information
Keep your profile updated with:
- Full legal name - Must match travel documents
- Date of birth - Required for medical records
- Contact details - Phone, email, WhatsApp
- Emergency contact - Required for procedures
- Address - For shipping documents if needed
Medical Information
Securely store health details:
- Medical history - Previous conditions and surgeries
- Current medications - Include supplements
- Allergies - Drug and material allergies
- Blood type - If known
Privacy and Data Protection
What Data We Collect
We collect information necessary for:
- Creating and managing your bookings
- Communicating with clinics on your behalf
- Personalizing your experience
- Improving our services
How We Protect Your Data
- Encryption - All data encrypted in transit and at rest
- Access controls - Limited staff access to sensitive data
- GDPR compliance - Full compliance with data protection regulations
- Regular audits - Security assessments and penetration testing
- Secure servers - EU-based data centers
Your Data Rights
Under GDPR, you have the right to:
- Access - Request a copy of your data
- Rectification - Correct inaccurate information
- Erasure - Request deletion of your data
- Portability - Export your data in standard format
- Objection - Opt out of marketing communications
Security Features
Password Security
Protect your account with:
- Strong password (minimum 12 characters)
- Combination of letters, numbers, symbols
- Unique password not used elsewhere
- Regular password changes recommended
Two-Factor Authentication (2FA)
Enable 2FA for additional security:
- Go to Settings > Security
- Enable Two-Factor Authentication
- Choose method: SMS or Authenticator app
- Complete verification process
Login Activity
Monitor your account access:
- View recent login history
- See devices used to access account
- Receive alerts for new device logins
- Remotely log out other sessions
Notification Preferences
Customize how we contact you:
Communication Channels
- Email notifications - Booking updates, important info
- SMS alerts - Time-sensitive messages
- WhatsApp messages - Quick communication
- Push notifications - App alerts (if using mobile)
Notification Types
- Booking confirmations and reminders
- Payment receipts and invoices
- Message notifications
- Promotional offers (optional)
- Treatment tips and content (optional)
Managing Connected Services
View and control connected accounts:
- Social login connections (Google, Facebook)
- Payment methods saved
- Third-party integrations
Account Deletion
If you wish to delete your account:
- Go to Settings > Account
- Click Delete Account
- Confirm your decision
- Enter password for verification
Note: Account deletion is permanent. Your data will be removed within 30 days as per GDPR requirements. Some data may be retained for legal or regulatory compliance.
Getting Help
If you have account issues:
- Reset password via Forgot Password link
- Contact support for locked accounts
- Email privacy@getclinic.com for data requests