Airport Transfer Support
Your journey with GetClinic begins the moment you land. We coordinate airport transfers to ensure a smooth, stress-free arrival and departure experience. This guide covers common situations and solutions.
Standard Airport Transfer Process
Here is what to expect with your included airport transfer:
Before Your Flight
- Confirmation email - Received 48 hours before arrival with driver details
- Driver information - Name, phone number, and vehicle description
- Meeting point - Specific location in arrivals hall
- WhatsApp contact - Direct communication channel
Upon Arrival
- Clear immigration and collect your luggage
- Proceed to arrivals hall
- Look for driver holding a sign with your name
- If using WhatsApp, send a message when you have landed
- Driver will guide you to the vehicle
Common Transfer Issues and Solutions
Delayed Flight
If your flight is delayed:
- Contact your coordinator immediately via WhatsApp or phone
- Provide your new estimated arrival time
- Driver will adjust pickup time accordingly
- No additional charge for delays under 3 hours
- Longer delays may require rescheduling
Cannot Find Your Driver
If you cannot locate your driver at the meeting point:
- Wait at the designated meeting point for at least 15 minutes
- Call the driver using the number in your confirmation
- Message your coordinator on WhatsApp
- Check for messages - driver may have sent updated location
- Do not leave the arrivals area - stay where you can be found
Missed Connection
If you miss your connecting flight to the destination city:
- Notify your coordinator as soon as possible
- Provide your new flight details
- We will arrange a new pickup time
- Keep all receipts for any additional expenses
Emergency Contact Information
Save these contacts before your trip:
| Contact | Availability | Use For |
|---|---|---|
| Patient Coordinator | Business hours (local time) | Schedule changes, questions |
| 24/7 Emergency Line | Always available | Urgent issues only |
| Driver Direct | Day of transfer | Real-time coordination |
Special Transfer Situations
Traveling with a Companion
If you are traveling with someone:
- Inform us in advance so appropriate vehicle is arranged
- Both passengers can be in the same transfer
- Companion details should be shared with coordinator
Medical Equipment or Special Needs
For passengers requiring:
- Wheelchair access - Notify us 48 hours in advance
- Medical equipment - Confirm vehicle can accommodate
- Oxygen or other devices - Special arrangements required
Multiple Luggage Items
Standard transfers accommodate:
- 1-2 large suitcases per person
- 1 carry-on bag per person
- Excess luggage requires advance notice
Transfer to Your Accommodation
After pickup, your driver will take you to:
- Hotel - If booked separately or included in package
- Hospital/Clinic - For immediate consultation or admission
- Recovery house - If this is your accommodation
Travel time varies by destination city and traffic conditions. Your coordinator will provide estimated journey times.
Departure Transfers
For your return to the airport:
- Confirm pickup time with coordinator 24 hours before flight
- Driver will collect you from your accommodation
- Allow extra time for traffic and check-in
- Recommended: Arrive 3 hours before international flights
Frequently Asked Questions
What if my flight arrives very late at night?
We arrange transfers regardless of arrival time. Late-night pickups are standard - just ensure we have your correct flight details.
Can I arrange my own transfer instead?
Yes, but we recommend using included transfers for coordination benefits. If arranging privately, inform your coordinator.
Is there a charge for flight delays?
Short delays (under 3 hours) are accommodated at no extra charge. Extended delays may require discussion with your coordinator.