Patient Safety
How we verify clinics, protect your information, and support you before and after treatment.
*GetClinic is a marketplace connecting patients with clinics and is not an emergency medical provider
Our Safety Principles
We implement essential standards that empower patients to make safer and more informed choices throughout their journey, ensuring they have the knowledge needed at every critical step.
Clinic Verification
We collect, review, and periodically update clinic documentation before listings are approved.
Clear Package Transparency
Packages should clearly list inclusions and exclusions to avoid hidden costs.
Patient Choice & Control
You decide which clinic to proceed with and may request alternative options at any time.
Responsible Data Sharing
Share patient info only when necessary for support.
Defined Escalation Paths
If concerns arise, we offer a clear process to raise issues and request assistance.
Boundary-Based Support
We connect medical professionals with emergency care always.
How we assess clinics before they appear on our platform
Not all clinics are verified at the same level. To be transparent and accurate, we apply a tiered verification system that reflects the depth of checks completed. Verification helps reduce risk, but it does not guarantee medical outcomes.
Verification Levels
Explore the different verification levels to ensure your vitamins and supplements meet your unique health needs.
Listed
Listed clinics are visible but not fully verified on the platform.
Verified
Verified clinics have passed our trust requirements and are trusted partners.
Verified+
A Verified clinic has undergone a review of its operational and identity details.
*Verification reduces risk but does not guarantee medical outcomes.
Verified in what sense?
When a clinic is marked as Verified, we have completed a structured review process to confirm key operational and identity details before listing it as verified on the platform.
Legal Entity Check
Clinic ownership and registered legal entity are reviewed to confirm legitimacy.
License & Permissions
We verify clinic licenses according to the regulations set by local authorities.
Facility Identity
Clinic address and official contact channels are verified for authenticity.
Medical Team Information
Primary physician or medical team details are reviewed when provided by the clinic.
Package Transparency
Treatment packages must clearly list inclusions and exclusions to avoid surprises.
Ongoing Data Review
Clinic information is periodically reviewed and updated when new data is provided.
*Verification helps reduce risk and improve transparency, but it does not guarantee medical outcomes or treatment results.
Our checklist includes essential items.
We focus on clarity, legitimacy, and transparency. Our checks are designed to help patients understand who they are booking with, what is being offered, and what to expect — without making medical claims we cannot guarantee.
Clinic identity & legitimacy
Explore the different verification levels that validate the identity and authenticity of your vitamins and supplements, customized to meet your unique health needs and support your wellness journey.
What we collect
Core identity and registration information provided by clinics
How we check
We review submitted information for consistency and credibility
How often
Verification timing and update cadence
Doctor credentials
A Verified clinic indicates that we have carefully assessed its operational and identity information, confirming it aligns with our standards prior to being included.
What we collect
Practitioner details shared by clinics
How we check
Clear labeling and limited verification where available
How often
Update and review frequency
Facility & safety standards
Our verification process ensures that clinics meet essential operational and identity standards. Only those that pass this structured review are listed as verified.
What we collect
Operational and care-related disclosures
How we check
Completeness and clarity review
How often
Performance review process
Package transparency rules
Our package transparency rules guarantee clinics meet strict standards for safety and reliability.
What we collect
Standardized package information
How we check
Structured review before publication
How often
Ongoing accuracy checks
Patient Safety Checklist
Use this checklist to prepare, travel, and recover with greater confidence. These steps help you ask the right questions and reduce avoidable risks.
Before You Book
Confirm the essentials before making any commitment.
During Your Trip
Stay informed and connected throughout your journey.
After Your Treatment
Monitor your recovery and stay connected.
Red Flags to Watch For
Be cautious if you encounter any of the situations below. These are common warning signs that may indicate higher risk or lack of transparency.
Price Too Good to Be True
Prices far below market standards without explanation may hide missing services or risks.
Pressure to Pay Immediately
Urgency tactics like "pay now or lose your slot" limit informed decision-making.
Doctor Not Disclosed
You should always know the treating doctor's name and credentials in advance.
No Written Package Details
Verbal offers without clear inclusions and exclusions often lead to disputes.
Unclear Clinic Identity
Vague addresses or missing official contact details reduce accountability.
Guaranteed or "Miracle" Claims
Ethical providers never guarantee outcomes or promise risk-free treatment.
Emergencies & Urgent Concerns
Be cautious if you encounter any of the situations below. These are common warning signs that may indicate higher risk or lack of transparency.
Medical Emergency
Your safety comes first. Always seek local emergency help without delay.
Urgent HelpAfter Immediate Care
Coordination support only begins after emergency care is secured.
Contact SupportYour Voice, Your Control
You have the right to make informed decisions about your healthcare. We are here to support you, not to make decisions for you.
Ask Questions
You have the right to ask any question about your treatment, the clinic, or the process.
Request Alternatives
If you are not comfortable with a recommendation, you can request other options.
Withdraw Consent
You can change your mind at any point before treatment begins.
Your Data, Your Control
We only collect what's necessary to help you compare clinics, coordinate care, and provide support—nothing more.
What data we collect
How we use it
Who we share it with
Your rights
How We Handle Reviews
Our approach to collecting, moderating, and displaying patient reviews transparently.
How reviews are collected
Explore the different verification levels that validate the identity and authenticity of your vitamins and supplements, customized to meet your unique health needs and support your wellness journey.
Post-Treatment Submission
Share verified treatment reviews to reduce impersonation and spam risks.
Self-Reported Reviews
Some reviews are self-reported by patients who interacted with clinics through our platform.
Linked Context
Where applicable, reviews are linked to treatment type, clinic, and country for clearer context.
*Transparency note: Some reviews may be self-reported and not clinically verified.
Moderation rules
We moderate reviews to safeguard patients and clinics, ensuring criticism is visible and constructive.
Respectful & Safe Language
Reviews must not include hate speech, threats, harassment, or abusive language toward individuals, clinics, or staff.
Protect Patient Privacy
Reviews may not contain private medical records, test results, identification details, or any sensitive personal data.
Honest & Non-Promotional Content
Promotional messages, referral links, exaggerated claims, misleading statements, or spam content are not permitted.
First-Hand Experience Only
Reviews must be based on the reviewer's own experience and must not include assumptions, second-hand stories, or unverified rumors.
*Critical and negative feedback is allowed as long as it follows these rules.
How clinics can respond
Clinics can respond to reviews by addressing concerns and fostering constructive dialogue with patients.
Right to Public Response
Clinics can publicly respond to reviews about their services or patient care.
Professional Conduct Required
Responses should be professional, respectful, and avoid aggressive or dismissive language.
No Review Editing or Removal
Clinics can clarify reviews but cannot edit or delete them.
Have a Concern or Complaint? We're Here to Help
At GetClinic, your safety and satisfaction are our top priorities. If you encounter any issues, follow these simple steps to get a resolution quickly and efficiently:
Contact Your Clinic Directly
This is usually the fastest way to resolve your issue. Reach out to your clinic for immediate assistance.
Contact GetClinic Support
If your concern is not resolved, contact our support team with your case reference. We'll make sure it gets the attention it needs.
Formal Complaint Channel
Still unresolved? Submit a formal complaint via our online form or email. We take every complaint seriously and will follow up promptly.
Safety Concerns
If your issue involves a risk to health or safety, we recommend contacting local health authorities immediately.
Ready to explore safe options?
Locate reliable clinics offering transparent packages and assistance.