Our Clinic Verification Process
At GetClinic, patient safety is our top priority. Every clinic on our platform undergoes a rigorous verification process before being listed. This guide explains how we evaluate, verify, and continuously monitor our partner clinics.
Initial Application Review
When a clinic applies to join GetClinic, we begin with a comprehensive review:
Documentation Requirements
- Business registration - Legal operating license
- Healthcare license - Ministry of Health approval
- Insurance certificates - Malpractice and liability coverage
- Accreditation certificates - JCI, ISO, or equivalent
- Surgeon credentials - Board certifications, training records
- Facility inspection reports - Recent health authority assessments
Background Verification
We verify all submitted documents through:
- Direct contact with issuing authorities
- Cross-referencing with official databases
- Third-party verification services
- Historical record checks
On-Site Evaluation
After document verification, our team conducts physical inspections:
Facility Assessment
- Operating room standards - Sterility, equipment, safety protocols
- Recovery facilities - Patient room quality and amenities
- Emergency capabilities - ICU availability, emergency response systems
- Hygiene standards - Cleaning protocols, infection control
- Equipment maintenance - Calibration records, upgrade schedules
Staff Interviews
- Surgeon qualifications verification
- Nursing staff credentials
- Language capabilities for international patients
- Patient care protocols review
- Emergency procedure understanding
Accreditation Standards We Require
Tier 1 Clinics (Premium)
- JCI Accreditation - Joint Commission International
- 10+ years operational history
- Dedicated international patient department
- Multilingual staff
- Less than 0.5% complication rate
Tier 2 Clinics (Verified)
- National healthcare accreditation
- 5+ years operational history
- International patient experience
- English-speaking coordinators
- Less than 1% complication rate
Continuous Monitoring
Verification does not end after initial approval. We continuously monitor clinics through:
Patient Feedback Analysis
- Mandatory post-treatment surveys - All patients complete feedback forms
- Review monitoring - Track all patient reviews and ratings
- Complaint investigation - Every complaint is investigated
- Outcome tracking - Monitor treatment success rates
Regular Audits
- Annual on-site inspections
- Credential renewal verification
- Accreditation status monitoring
- Insurance coverage confirmation
Performance Metrics
We track key performance indicators:
| Metric | Minimum Standard | Premium Standard |
|---|---|---|
| Patient Satisfaction | 4.0/5.0 | 4.5/5.0 |
| Response Time | 24 hours | 4 hours |
| Complication Rate | < 1% | < 0.5% |
| On-Time Procedures | 90% | 98% |
Suspension and Removal Process
Clinics may be suspended or removed for:
- Consistent negative patient feedback
- Safety violations
- Accreditation loss
- Unresolved patient complaints
- Fraudulent practices
- Communication failures
If issues are identified, we follow a structured process:
- Warning issued - Formal notification of concerns
- Improvement period - 30-90 days to address issues
- Re-evaluation - On-site inspection if needed
- Suspension - If improvements not made
- Permanent removal - For serious violations
Transparency Commitment
We believe in full transparency:
- All verified credentials are displayed on clinic profiles
- Patient reviews are never edited or removed (except for abuse)
- Clinic response rates and times are publicly shown
- Accreditation verification dates are visible
- Any warnings or notices are disclosed
How to Report Concerns
If you have concerns about a clinic:
- Contact your patient coordinator immediately
- Email our quality assurance team
- Use the in-app reporting feature
- All reports are investigated within 48 hours
Your feedback helps us maintain high standards across all GetClinic partner facilities.