About the role
Be the calm, human first response for patients navigating treatment abroad. WhatsApp and email frontline — empathy first, throughput second.
For most patients, you are GetClinic. You're the person who answers at 9pm the night before a flight, in their language, without a script.
This is emotional, high-trust work. We staff it as a career, not a call-centre seat.
What you'll do
- Handle patient inquiries over WhatsApp and email with care and speed.
- Coordinate between patients, clinics, and coordinators across timezones.
- Flag clinical or safety concerns to the right team immediately.
- Keep patient records and next-steps accurate in the portal.
About you
- 2+ years in customer or patient support.
- Genuinely calm under pressure; you de-escalate naturally.
- Fluent English plus one of German, Arabic, or Turkish.
- You care about getting it right for one person at a time.
Nice to have
- Healthcare, travel, or hospitality background.
- Additional languages.
Compensation & benefits
How to apply
One-page why + CV to [email protected]. No cover letters longer than the page. We reply within 7 days, always.
The process
01
ApplyOne-page why + CV to [email protected]. We read everything and reply within 7 days.
02
30-min introZoom with the hiring manager. Both directions: we explain the role, you explain your shape.
03
Skills conversationA real task from our backlog — pairing, a case, or a short take-home under 90 minutes. Never busywork.
04
Team conversationsThree 45-minute calls with future colleagues. No surprise panels.
05
Reference + offerWe call two references you choose. Offer within 5 working days of the final call.
Frequently asked
Is this shift work?
There's an evening rotation to cover pre-travel hours, shared fairly across the team. No overnight shifts.
Which languages do you need most?
German, Arabic, and Turkish alongside English are the highest demand right now.