Having trouble signing in?
Don't worry, we're here to help. Check the common issues below or contact our support team.
Not receiving SMS code
Verification codes can take up to 2 minutes to arrive. Make sure your phone number is correct and check if SMS messages are blocked.
Not receiving SMS code
Verification codes can take up to 2 minutes to arrive. Make sure your phone number is correct and check if SMS messages are blocked.
Try these solutions:
- Check that you entered the correct country code
- Ensure your phone has signal and can receive SMS
- Check your spam/blocked messages folder
- Wait 2 minutes before requesting a new code
Code expired
Verification codes are valid for 10 minutes. If your code has expired, you can request a new one.
Code expired
Verification codes are valid for 10 minutes. If your code has expired, you can request a new one.
Try these solutions:
- Request a new verification code
- Enter the code as soon as you receive it
- Don't close the browser while waiting
Account not found
If you're seeing this message, you may not have an account with us yet or used a different phone number.
Account not found
If you're seeing this message, you may not have an account with us yet or used a different phone number.
Try these solutions:
- Try a different phone number you may have used
- Create a new account if you're new to GetClinic
- Contact support if you're sure you have an account
Too many attempts
For security, we limit login attempts. If you've been temporarily locked out, please wait before trying again.
Too many attempts
For security, we limit login attempts. If you've been temporarily locked out, please wait before trying again.
Try these solutions:
- Wait 15 minutes before trying again
- Make sure you're entering the correct code
- Contact support if you're still having issues
Still need help?
Our support team is available to help you get back into your account. We typically respond within a few hours.
support@getclinic.com